At Brand Miz Pvt. Ltd., we take timely and secure delivery seriously. This Shipping & Delivery Policy outlines how we handle physical product shipments (if applicable), timelines, and related terms.
Note: This policy is applicable only to physical product orders (e.g., merchandise, print materials, custom gifts). Digital services and deliverables are excluded.
1. Shipping Coverage
- We currently ship products across India using reliable courier and logistics partners.
- For bulk or B2B orders, special logistics or partner delivery options can be arranged based on agreement.
2. Order Processing Time
- Orders are typically processed within 2–5 business days after confirmation and successful payment.
- Custom or bulk orders may require additional production time (7–15 business days). You will be informed of exact timelines during order confirmation.
3. Shipping Time & Delivery Estimates
- Standard shipping delivery: 3–7 business days after dispatch.
- Metro cities may receive faster delivery, while remote or rural areas may take longer depending on courier service availability.
- You will receive a tracking ID once your order is dispatched.
4. Shipping Charges
- Shipping fees are calculated based on product weight, dimensions, and delivery location.
- Any applicable shipping charges will be shown during checkout or mentioned in the invoice/proposal.
5. Delays & Force Majeure
While we aim to deliver on time, unforeseen events (e.g., strikes, weather disruptions, pandemic-related delays) may affect delivery schedules. In such cases, we will keep you informed and coordinate revised delivery dates.
6. Order Confirmation & Tracking
- You will receive an order confirmation via email/WhatsApp upon successful order placement.
- Once shipped, we will share a tracking link or courier reference number for real-time updates.
7. Damaged or Missing Items
- If your order arrives damaged or with missing items, please notify us within 48 hours of delivery with photo evidence.
- After verification, we may offer a replacement or refund (as per our discretion and Return Policy).
8. International Shipping
Currently, we do not offer international shipping. For bulk export or partner collaboration, please contact us directly.
9. Contact for Shipping Queries
For any questions or updates related to your order’s delivery:
📧 Email: info@brandmiz.com
📞 Phone: +91-8797693030 (Mon–Fri, 10:00 AM to 6:00 PM IST)