Connecting Store Discovery, Digital Commerce and Customer Experiences.
Brand Miz helps retail businesses improve their digital presence, support online and offline customer journeys, and connect marketing with customer communication and operational systems.
Overview
Omnichannel journey
Store enquiries
Illustrative interface concept
Retail challenges
Customers move between screens and stores. Your systems should too.
Retailers need every location to be discoverable and every customer interaction to build towards the next one.
Store discoverability
Customers cannot easily find nearby stores, timings or stock information.
Multi-location visibility
Each store needs accurate listings and pages that stay up to date.
Online-to-offline journeys
Digital interest rarely connects to store visits or purchases.
Customer retention
One-time buyers are not re-engaged in a timely, relevant way.
Fragmented customer information
Customer data sits across POS, e-commerce and spreadsheets.
Marketing performance reporting
It is hard to link campaigns to store and online sales.
Retail solutions
Retail digital services, online and in-store.
Commerce, local visibility, communication and integrations for single and multi-location retailers.
Retail website development
Brand and store websites that make products and locations easy to explore.
Service
E-commerce development
Online stores built on a platform that suits your catalogue and operations.
Service
Multi-location landing pages
Store pages with timings, directions and local information.
Service
Local SEO
Google Business Profiles and local pages for every location.
Service
Paid advertising
Search, shopping and social campaigns by product and region.
Service
Social media marketing
Content and campaigns that bring products and stores to life.
Service
Product catalogue solutions
Digital catalogues for customers, sales teams or distributors.
Service
CRM integration
Customer and enquiry data organised for follow-up.
Integration
WhatsApp communication
Order updates, enquiries and offers through WhatsApp Business.
Integration
Customer loyalty platforms
Loyalty programmes scoped as custom development where required.
Custom development
Inventory or POS integrations
Suitable integrations where your systems provide APIs.
Integration
Mobile applications
Shopping or loyalty apps, scoped to your customer experience.
Custom development
Every engagement is scoped to the business. Not every client needs every service, and integrations depend on existing systems and third-party access.
Omnichannel customer journey
From discovery to repeat engagement.
How search, store pages, enquiries and communication can connect online and offline. Adapted to each retailer.
- 01Search or Social Discovery
- 02Store or Product Page
- 03Customer Enquiry
- 04Purchase or Store Visit
- 05Customer Communication
- 06Repeat Engagement
Illustrative workflow — adapted to each business’s process, systems and requirements.
Technology and automation
Connect commerce, stores and customer communication.
E-commerce, CRM, WhatsApp and suitable POS or inventory integrations planned around your operations.
Brand Miz service
Website & e-commerce
Product discovery and online purchase journeys.
Brand Miz service
Local & paid campaigns
Store-level visibility and product campaigns.
Custom development
Loyalty & mobile app
Custom loyalty or shopping experiences where required.
Connected growth system
Your omnichannel retail system
Stores, online channels and customer communication working from shared data.
Third-party integration
CRM
Customer records and enquiry follow-up.
Third-party integration
WhatsApp Business
Order updates, enquiries and opted-in offers.
Third-party integration
POS / inventory
Suitable integrations where systems provide APIs.
Capability types shown for planning. Integrations depend on the systems a business already uses, their APIs and access permissions. Dashed connectors indicate third-party integrations.
Why Brand Miz
A retail partner for online and offline growth.
Commerce, local visibility and systems planned as one customer experience.
One team for growth and technology
Strategy, customer acquisition, websites, software and automation planned together — one system, not six vendors.
50-person in-house team
Specialists across strategy, design, engineering, marketing and AI, working inside your processes.
Certified advertising partners
Google Partner certified and Meta Business Partner, as listed on the Brand Miz About page.
Custom websites and applications
Websites, portals, web and mobile applications built around how the business actually works.
CRM, WhatsApp and automation
Enquiry capture, routing, follow-up and reporting connected to the tools teams already use.
Products that extend delivery
Proprietary products including the MizUp suite, used where they fit — and custom-built where they do not.
How we work
How a retail engagement works.
An illustrative approach. Every engagement is scoped to the business, its systems and its goals.
Discover
Understand stores, channels, customers and current systems.
Strategise
Prioritise locations, channels and integrations.
Design
Design store pages, commerce journeys and communication flows.
Implement
Build websites, campaigns, CRM and integrations.
Launch
Launch by region or channel with tracking in place.
Optimise
Improve discovery, conversion and repeat engagement.
How we can support
How we can support businesses in this industry.
Illustrative scenarios — not completed client work.
Multi-location discovery
Store pages and local SEO so each location is easier to find and contact.
Illustrative scenario
Online-to-offline journeys
Product pages that support store visits, enquiries and click-and-collect where systems allow.
Illustrative scenario
Retention communication
CRM and WhatsApp workflows for post-purchase follow-up and repeat engagement.
Illustrative scenario
FAQ
Questions retailers ask.
Yes. We design and develop online stores on platforms suited to your catalogue — our portfolio includes Shopify and WooCommerce builds.
Yes — store pages, local SEO and location-level campaigns, with enquiries routed to the right store where systems allow.
Where POS, inventory or loyalty systems provide APIs or exports, integrations can be scoped during discovery.
Yes, as scoped custom development, or by integrating a suitable loyalty platform.
No. We build and optimise customer journeys; sales depend on products, pricing, markets and operations.
Start a conversation
Create More Connected Retail Customer Experiences.
Tell us about your stores, channels and current systems. We’ll help connect discovery, commerce and communication.
